Returns & Exchanges

At Nathan James, we stand by our quality with a 90-day return policy and a lifetime warranty on all furniture. If your new piece doesn't perfectly fit your home, we'll make the return or exchange process simple and stress-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.

• 3.
  Pack and Ship

  Securely pack your items in their original packaging and drop the box off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.