Frequently Asked Questions

Everything you need to know about bringing your dream home to life.

How long does shipping take for furniture items?

Most orders are processed within 24 hours. Standard shipping typically takes 3 to 5 business days depending on your location within the continental United States.

Do you offer a warranty on your products?

Yes, we stand by our quality. All Nathan James products come with a lifetime manufacturer warranty and a 100% money-back guarantee if you are not satisfied.

Is assembly difficult for your furniture?

Not at all. We design our furniture for easy assembly, typically requiring 30 minutes or less. Every box includes clear instructions and all necessary hardware.

What is your return policy?

We offer a 90-day return window. If you don't love your purchase, you can return it in its original packaging for a full refund, no questions asked.

Do you ship internationally?

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our shipping options to more countries in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm.